9bot Privacy Policy

1. Our principle: Privacy First

9bot is designed to keep collection to a minimum. We do not build customer profiles, trade personal information, or use WhatsApp content for advertising.

9bot is an independent solution and, unless expressly stated otherwise, is not affiliated with, sponsored by, or operated by WhatsApp LLC, Meta Platforms, or their affiliated companies.

2. The only personal data we retain

Connected WhatsApp number

9bot retains the WhatsApp number you choose to connect. The number is used to identify the connection, associate the settings required for the service, maintain the requested operation, and enable disconnection, technical support, and protection against misuse.

We do not use the number to create advertising profiles, sell it, enrich third-party databases, or send unsolicited marketing communications.

3. What 9bot does not store

The service database does not retain:

• the customer's name, surname, email address, postal address, or registration profile;
• full card data or payment credentials;
• address books or permanent group-member lists;
• conversation history, private messages, audio, images, videos, or documents;
• group content for profiling, advertising, or resale;
• biometric data, precise location, or sensitive categories used to identify the customer.

If you contact 9bot by email, WhatsApp, or another external channel, that provider may process the information you choose to submit. This information is not added to a 9bot customer-profile database.

4. Temporary technical processing

To perform moderation, commands, replies, feeds, or scheduled messages, certain information may technically pass through the service flow for the time strictly necessary to complete the requested action. This processing is functional and temporary: 9bot does not preserve conversations, media, contacts, or participant lists as a permanent history.

Settings or content required for a future action remain only for the functionally necessary period and are no longer retained once the action is completed, canceled, or no longer has a purpose, subject to temporary technical security constraints.

The customer chooses which numbers, groups, and features to activate and is responsible for having a legal basis, providing transparency to participants, and complying with WhatsApp's rules and the rules of other integrations.

5. Purposes and legal bases

The connected number is processed to:

• establish and maintain the requested connection;
• provide the selected features and automations;
• enable technical identification, disconnection, and support;
• protect service integrity and prevent fraud or abuse;
• comply with legal obligations and establish or defend legal claims.

Depending on the jurisdiction, processing may rely on performance of the requested service, steps related to entering into a contract, legitimate interests in security and service operation, legal obligations, establishment or defense of legal claims, consent, or another basis allowed by applicable law.

6. Third-party services

9bot uses or connects to third parties only where necessary for a selected feature:

• WhatsApp/Meta: platform connection and traffic are also governed by the WhatsApp Privacy Policy.
• Payment processor: when checkout uses Stripe, payment data is provided directly to Stripe and handled under the Stripe Privacy Policy. 9bot does not store the full card number.
• Technical infrastructure: providers may process the connected number only as necessary to host, protect, and make the service available, subject to confidentiality and security obligations.

We may also disclose the number where required by law or a valid order, or where strictly necessary to protect rights, safety, and integrity. We do not sell personal data.

7. International transfers

9bot is operated from Brazil and offered globally. Depending on the infrastructure and selected integrations, the connected number or data in transit may be processed in Brazil, the United States, and other countries where WhatsApp/Meta, Stripe, or technical providers operate.

Where required, we use mechanisms recognized by applicable law, data-minimization measures, access controls, and contractual and technical safeguards. Current information about recipient categories, countries, and safeguards for a specific transfer can be requested through our contact channel.

8. Retention, deletion, and security

The WhatsApp number is retained while the connection or service remains active and for the minimum period needed to complete disconnection, preserve security, and meet any legal obligation. It is then deleted or disassociated from the active environment; residual technical copies, if any, expire under the secure replacement cycle.

We use administrative and technical measures designed to prevent unauthorized access, alteration, disclosure, or loss. No system is completely risk-free. Protect your devices, QR codes, pairing codes, and sessions, limit administrator access, and report suspected compromise.

9. Your rights

Depending on applicable law, you may request confirmation of processing, access to the retained number, correction, information about sharing and transfers, objection, restriction, portability, or deletion, and withdraw consent when consent is the legal basis.

Send requests to contato@9bot.com.br. We may request reasonable proof that you control the number to prevent fraud or deletion by an unauthorized person. We will respond within applicable legal time limits.

In Brazil, you may also petition the Brazilian Data Protection Authority (ANPD) and consumer-protection bodies. Individuals in the European Economic Area, California, China, and other jurisdictions may have additional local rights.

10. Cookies, children, and teenagers

This page can function without non-essential cookies. The dashboard may use technical storage strictly necessary to maintain a session and protect the connection, without creating an advertising profile. Browser controls may block these technologies, but blocking essential features may prevent the dashboard from working.

9bot is intended for administrators and people with legal capacity to enter into a service agreement; it is not directed to children creating accounts. If customer-configured use may involve minors, the customer must meet applicable enhanced-protection and authorization requirements.

11. Changes and contact

We may update this Policy to reflect legal, technical, or operational changes. The current version will display its update date. We will communicate material changes where required by law.

This Policy should be read together with the 9bot Terms of Use.